Crisis and Emergency Management
There are several hotlines available that can provide help at any time.
The National Suicide Prevention Lifeline: 1-800-273-8255
The Crisis Text Line: Text HOME to 741741
2-1-1 Info-line: Free 24-hour information, referral, crisis intervention services, problem solving, and more helpful services and programs. Calls are free and confidential. TDD (Telecommunications Devices for the Deaf) and multilingual staff are also available. Website: 211infoline.org. Toll-free info line: 2-1-1
Emergency Mobile Psychiatric Services: Emergency Mobile Psychiatric Services the Department of Children and Families (DCF) funds community-based Emergency Mobile Psychiatric Services to prevent unnecessary placement of young people with emotional or behavioral disturbances. The service is for children from birth through age 17 and/or their family, is available 24 hours a day, and requires no out-of-pocket costs.
Clifford W. Beers Guidance Clinic
Rushford Behavioral Health Services
Southwest CGC of Greater Bridgeport
CGC of Southern Connecticut
Runaway and Troubled Youth and Their Families: The Department of Children and Families (DCF), Child Guidance Clinics, Family Service Agencies, community-based youth shelters, and crisis intervention programs all provide counseling assistance to youth and their families. Local Youth Service Bureaus offer peer counseling, employment-related services and in some instances, shelter services as part of their delinquency prevention program.
For information 24 hours-a-day about locally available shelters or host homes for youth who cannot remain at home, call Info-line at 2-1-1, or the Child Abuse and Neglect Toll-free Hotline at 1-800-842-2288.
Community Action Agency: provide case management services as well as other direct services including but not limited to: energy and weatherization assistance, emergency services, and mature adult services to low income families.
Located on 419 Whalley Ave., New Haven, CT 06511, First Floor
Emergency Shelter Services-Local
New Haven Care Ways Shelter
223-225 Portsea Street, New Haven, CT
586 Ella Grasso Blvd., New Haven, CT
Women in Crisis
559 Howard Avenue, New Haven, CT
Christian Community Action Hillside Family Shelter
168 Davenport Avenue, New Haven, CT
Emergency Shelter Management Services
645 Grand Avenue, New Haven, CT
New Haven Care Ways Shelter
223-225 Portsea Street, New Haven, CT
New Haven Family Shelter
124 Sylvan Avenue, New Haven, CT
447 Ferry Street, New Haven, CT
Milford Beth El Shelter
90 New Haven Avenue, Milford, CT
Child Abuse & Neglect Hotline
Provides statewide toll-free service for reporting suspected abuse, neglect, abandonment or exploitation of children and youth under 18. Social workers are on call 24 hours a day to intervene in a crisis and help families.
Toll-free Telephone: 1-800-842-2288. * Toll-free TDD: 1-800-624-5518.
Domestic violence shelter programs provide short-term emergency shelter for adult victims and their children, as well as free and confidential 24- hour hotlines, counseling and advocacy services, and support groups. Referrals to other community resources, including counseling programs for abusers, are also available.
For non-crisis information on shelters and services, contact the state Department of Social Services (DSS). Telephone: (860) 424-5241 or the Connecticut Coalition Against Domestic Violence (CCADV) Telephone: (860)-527-0550.
For an emergency, call the statewide, 24-hour Toll-free Hotline: 1-888-774-2900.
Sexual Assault Crisis Centers
Sexual assault crisis programs provide free, confidential, direct services for past and present victims of sexual assault and their families. Services include:
24-hour, statewide, toll-free hotline with immediate access to trained certified counselors;
Crisis intervention and short-term counseling; accompaniment and advocacy through the medical, police, and court systems;
Information and referral for other needs and additional counseling;
Support groups for rape and incest victims/survivors and also for parents and partners; male counselors to work with male victims and friends and family;
Professional in-services, community education, and child sexual abuse prevention training;
TDD Access, Monday-Friday, 9:00 a.m. - 4:30 p.m.; sign language interpreters.
To be connected with your local Sexual Assault Crisis Center, call the Statewide, 24-hour, Toll-free Hotline: 1-888-999-5545.
Toll-free Spanish Response Service: 1-888-568-8332.
For non-emergencies, call Telephone: (860) 282- 9881 or check the list below for a Sexual Assault Crisis Program near you.
Local Sexual Assault Centers
New Haven Fair Haven Community Health Center 374 Grand Avenue, 06513
Hill Health Center
400-428 Columbus Avenue, 06519
Dixwell Health Center
226 Dixwell Avenue, 06511
Columbus House Shelter
200 Columbus Avenue, 06519
Stratford Community Health Center
727 Honeyspot Road, 06497
Grant Street Partnership
62 Grant Street, 06519
Women’s Health Services
911 State Street, 06511
West Haven Health Center
285-287 Main Street, 06516
Protective Services for the Elderly (PSE)
PSE receives and investigates reports of neglect, self-neglect, abuse, abandonment and exploitation of persons 60 years old or older living in the community. DSS Social Workers provide intervention and short-term services to protect vulnerable elders.
Contact a DSS regional office listed under Multi-service Agencies in this book, or Toll-free Telephone: 1-888-385-4225.
For Urgent Calls After 4:30 p.m. (EST) Info-line: 2-1-1.
Connecticut Department of Social Services (DSS)
DSS coordinates and funds a variety of services that enhance the quality of life for the state’s elderly citizens. Services include the following: Connecticut Statewide Respite Care Program: Provides respite services, information, and support for families caring for a person with Alzheimer’s disease or related dementias. The person must have an income of $30,000 or less and liquid assets of $80,000 or less. The program is operated through the five Area Agencies on Aging in CT and pays up to $3,500 in respite care services per family per year.
Statewide Toll-free Telephone: 1-800-994-9422. Telephone: (860) 424-5279.
Connecticut Partnership for Long Term Care
Enables residents to pay for future long-term care without impoverishing themselves. They can buy a pre-approved private long-term care insurance policy from a company that is participating in the Partnership and protect a specified amount of assets from Medicaid spend-down. Toll-free Telephone: 1- 800-547-3443.
Connecticut’s National Family Caregiver Support Program
Provides information, assistance, support groups, counseling, training, respite and supplemental services to families caring for someone aged 60 and over and grandparents 60 and over raising children.
Toll-free Telephone: 1- 800-994-9422. Telephone: (860) 424-5199.
DSS Social Workers act as Conservators of Estate for persons 60 years of age and older, when no other Conservator can be found by the Probate Court. Clients must meet income guidelines (assets of $1,500 or less). Financial management is provided to elders whose assets and welfare would be jeopardized without this service. DSS Social Workers also act as Conservator’s of Person for income-eligible people, over age 60, who have been determined by the probate court to be incapable of making sound decisions to assure their own health and welfare. This program enables substitute decision-making in areas such as housing, medical treatment, advanced directive planning and gives the DSS.
Commissioner legal responsibility for an elder’s care and wellbeing. Education: DSS, in partnership with Elderhostel Inc., provides financial assistance – hostelships – to low-income individuals who wish to attend an Elderhostel programs but cannot afford the cost. Individuals must provide proof of income for eligibility purposes.
Toll-free Telephone: 1-866-218-6631 | (860) 424-5293 | (860) 424-5241.
AIDS Projects Initiatives
AIDS Projects are direct-service, community-based organizations staffed largely by volunteers. Although AIDS Projects vary, some of the available services include
outreach and education;
hotlines in English and Spanish;
financial support; transportation;
and referral to clergy, physicians, lawyers and volunteer “buddies.”
Group support for HIV-infected people, people with AIDS, and caregivers is provided at meetings facilitated by trained volunteers. Bereavement groups and youth groups are also sometimes available.
For specific services offered, call the nearest AIDS Project listed below.
AIDS Project Hartford
Address: 110 Bartholomew Avenue,
Hartford, CT 06106-2241
Hotline: (860) 247-AIDS (2437).
Toll free HIV/AIDS Hotline: 1-800-953-2371.
Telephone: (860) 953-3334. V/TDD: (860) 951-4791.
New Haven AIDS Project New Haven
AIDS Interfaith Network
Hispanos Unidos Contra El SIDA
Aids Rehabilitation and Long-Term Care
Leeway is a skilled nursing facility for people with AIDS offering short-term, long-term, palliative, and chronic-care services.
Address: 40 Albert Street, New Haven, CT 06511.
Telephone: (203) 865-0068.
Alcoholics Anonymous (AA)
AA is a fellowship of men and women who have found a solution to their drinking problem. The only requirement for membership is a desire to stop drinking. There are no dues or fees; AA is supported by voluntary contributions of its members, neither seeking nor accepting outside funding. Members observe personal anonymity outside of the fellowship group.
E-mail: firstname.lastname@example.org. Website: ct-aa.org.
New Haven, CT. 06511
Medically Monitored Detox
New Haven, CT.
Medically monitored detox (not DMHAS funded)
Stonington Institute - Detox
860-535-1010 (select Option 1)
New Haven, CT. 06519